Payment Options

New Utility Bill Format - Starting August 2019

Point and Pay will be unavailable midnight to 6 a.m. on Sunday, Aug. 18, for infrastructure upgrades to the site. Please plan your utility payments around this outage. 

Online Payment Service
Credit cards may be used through the online Point & Pay Payment Service. Point & Pay will assess a convenience fee of 2.4 % or $2.00 minimum fee for each credit card transaction. Point & Pay also gives the option to pay through EFT (Electron Funds Transfer), transferring money directly from your bank account, at no charge. Customers can also make changes to their account directly through Point & Pay.


Telephone Payment System
Credit card may be used through the automated phone system. Point & Pay Payment Service will assess a convenience fee of 2.4% or $2.00 minimum fee, for each credit card transaction. 
1-855-474-4075, option 1 ( Effective April 1, 2019You will no longer use a Pay ID but the Account # located on your bill)

Automatic Monthly Payment
The Automatic Monthly Payment Plan offers you the convenience of having your electric bill payment automatically withdrawn from your bank account on your payment due date. You save the expense of a postage stamp or a special trip to your district office. You don't have to worry about mail delivery and you can be assured that your monthly payment will be credited to your account on time. 

To initiate our Automatic Monthly Payment Plan, simply fill out an authorized agreement form and provide a voided check from the bank account you want debited. You will continue to receive monthly utility statements approximately 20 days before the statements are due. The statements will inform you of the amount to be debited against your bank account on the statement due date. There is no cost for this service. Bank Draft (Automatic Payment) Application

To make changes to your current Automatic Monthly Payment Plan, please submit a letter or email requesting the change. Include a copy of a voided check from your new bank account and a copy of your driver's license for identification verification. Mail, fax or email to:

City of Green Cove Springs
321 Walnut St
Green Cove Springs, FL 32043
Phone: 904-297-7500
Fax: 904-284-2718

Budget Billing Plan
The Budget Billing Plan is a special fixed payment plan which provides participating members with predictable bills. By knowing the amount of your electric bill each month, budgeting becomes easier. This program is open to citizens 65 years of age or old, and those with a 100% military disability; proof of age and disability are required to participate in this program.

Budget Billing (Rolling 12 month Average) Application

In Person
We are conveniently located in the City of Green Cove Springs City Hall at 321 Walnut St. Green Cove Springs, FL 32043. You may pay by cash, check, money order or credit card at our Customer Service Department between the hours of 7:00 a.m. to 5 p.m. or at our drive-thru window between the hours of 7:00 a.m. to 5 p.m. from Monday to Thursday. 

After Hours Depository
We have one after-hours depository, located at the drive-thru window at the City Hall Building.

After Hours Reconnection:

Customers who have been disconnected for non-payment should call the Police Department 297-7300 for reconnection.

Customers must pre-pay their outstanding balance with the online or over the phone bill pay service and provide their confirmation code to the Dispatchers in order to be reconnected.

There is a minimum reconnection fee of $93.70 for this service.

By Mail
Mail payment to :
City of Green Cove Springs
321 Walnut St
Green Cove Springs, FL 32043