Payment Options

See an example of City utility bill format used since August 2019

Notice of Update to the Electronic Payment System: 

Customers may now set up electronic check options with their own banks online bill pay systems by selecting the City of Green Cove Springs as an electronic bill payer. This will allow your payment to be automatically transmitted to us instead of your bank mailing us a check. We hope this new service will improve the bill pay process for our customers. 

Online Payment Service
Credit cards may be used through the online Point & Pay Payment Service. Point & Pay will assess a convenience fee of 2.4 % or $2.00 minimum fee for each credit card transaction. Point & Pay also gives the option to pay through EFT (Electron Funds Transfer), transferring money directly from your bank account, at no charge. Customers can also make changes to their account directly through Point & Pay. When using Point & Pay only click on the "Submit" button once to complete your utility bill payment. Clicking on "Submit" more than once may result in multiple charges to your credit card or bank account. 


Telephone Payment System
Credit card may be used through the automated phone system. Point & Pay Payment Service will assess a convenience fee of 2.4% or $2.00 minimum fee, for each credit card transaction.
1-855-474-4075, option 1 ( Effective April 1, 2019You will no longer use a Pay ID but the Account # located on your bill)

Automatic Monthly Payment
The Automatic Monthly Payment Plan offers you the convenience of having your electric bill payment automatically withdrawn from your bank account on your payment due date. You save the expense of a postage stamp or a special trip to your district office. You don't have to worry about mail delivery and you can be assured that your monthly payment will be credited to your account on time.
To initiate our Automatic Monthly Payment Plan, simply fill out an authorized agreement form and provide a voided check from the bank account you want debited. You will continue to receive monthly utility statements approximately 20 days before the statements are due. The statements will inform you of the amount to be debited against your bank account on the statement due date. There is no cost for this service. Bank Draft (Automatic Payment) Application
 To make changes to your current Automatic Monthly Payment Plan, please submit a letter or email requesting the change. Include a copy of a voided check from your new bank account and a copy of your driver's license for identification verification. Mail, fax or email to:
 City of Green Cove Springs
 321 Walnut St
 Green Cove Springs, FL 32043
 Phone: 904-297-7500
 Fax: 904-284-2718

Budget Billing Plan
The Budget Billing Plan is a special fixed payment plan which provides participating members with predictable bills. By knowing the amount of your electric bill each month, budgeting becomes easier. This program is open to citizens 65 years of age or old, and those with a 100% military disability; proof of age and disability are required to participate in this program.
Budget Billing (Rolling 12 month Average) Application

In Person
We are conveniently located in the City of Green Cove Springs City Hall at 321 Walnut St. Green Cove Springs, FL 32043. You may pay by cash, check, money order or credit card at our Customer Service Department between the hours of 7:00 a.m. to 5 p.m. or at our drive-thru window between the hours of 7:00 a.m. to 5 p.m. from Monday to Thursday.

After Hours Depository
We have one after-hours depository, located at the drive-thru window at the City Hall Building.

After Hours Reconnection:

Customers who have been disconnected for non-payment should call the Police Department 297-7300 for reconnection. 

Customers must pre-pay their outstanding balance with the online or over the phone bill pay service and provide their confirmation code to the Dispatchers in order to be reconnected.

There is a minimum reconnection fee of $93.70 for this service.

By Mail
Mail payment to :
 City of Green Cove Springs
 321 Walnut St
 Green Cove Springs, FL 32043

FMPA/COVID-19 Electric Utility Bill Assistance 

The City of Green Cove Springs is offering one-time electric utility billing assistance to our customers dealing with the effects of COVID-19. 

The City will pay up to $100 towards the electric portion of your past due utility bill. These funds can only be applied to the electric portion of your bill, they cannot be used for water, sewer or trash.

In order to qualify you cannot have been delinquent more than one time in the past twelve months prior to April 1, 2020.

Citizens requesting assistance must complete the COVID-19 Billing Assistance Application.

You will need to fill the form out and either e-mail it back to, or drop it off at City Hall or mail it to 321 Walnut Street, Green Cove Springs, FL 32043 Attn: COVID-19 Billing Assistance.

You will be notified if your application is accepted and the credit will appear on the following bill.

If you have questions you may call 904-297-7500 x3300 Monday – Thursday 7:00 a.m. – 5:30 p.m.

City Advises Customers Against Using for Utility Payments

The City would like to warn residents in the use of when paying their utility bill. It is a website that is one of the first search results when people search “City of Green Cove Springs utility payments.” We want our customers to know that is not affiliated with the City of Green Cove Springs and is not the authorized payment portal for utility payments. The site also takes out a percentage of the utility payment as a fee, resulting in an incomplete utility payment to the City. 

Cove Care to Share Program

Cove Care to Share Program allows customers to round their monthly utility bill up to the nearest dollar, and that change will contribute to an emergency utility payment fund for customers who need it the most. You can sign up by contacting Finance Customer Service at 904-297-7027 or You can view the sign up form at the link below.  

Cove Care to Share Program Sign up Form