City Introduces TextMyGov for Streamlined Public Communication

November 25, 2020, Green Cove Springs, FL -  City of Green Cove Springs is excited to introduce TextMyGov, a text bot service designed to answer residents’ and visitors’ most frequently asked questions and concerns.

            Anyone can text to 904-560-5116 to get information on the latest City event or City service, report a code violation or street maintenance issue, and sign up to receive alerts for urgent city announcements, power outages, and any major storms impacting the Green Cove Springs area. Once a person sends a greeting to 904-560-5116 they can follow the text bot’s options and responses to get the information they’re looking for.

            Residents can also use TextMyGov to report a code violation to code enforcement or a city maintenance issue to public works. They will be asked a series of questions to identify the issue, report the location of the issue, and take and send a photo, when possible. This information will be sent to the appropriate city employee’s email address, and that employee can update that resident on the status of their report through the same phone number.

            Residents can also sign up to receive emergency alerts by texting any of these three keywords to 91896: GCSITY (for city notifications). GCSPOWER (for power outages), and GCSWEATHER (for weather notifications). Once a resident signs up their cell number will be automatically added to the phone list for that notification, and will receive text messages from the City when an emergency arises.

Green Cove Springs City Manager Steve Kennedy said, “The TextMyGov service is another step in the City’s desire to move closer to a Smart City as well as being as transparent, informative, and efficient as we possibly can.”

TextMyGov is a free service offered to the public for residents and visitors to get near immediate answers from the City for their most frequently asked questions. We encourage everyone to text 904-560-5116 and try out the service for themselves, whether if it’s to find out what day their garbage will be picked up or to report a sink hole.

For any questions or for more information contact Communications Coordinator Tiffanie Reynolds at 904-297-7046 or treynolds@greencovesprings.com.

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