Personnel Complaints & Compliments
Chief's Commitment to Excellence
As the Chief of Police of a professional police department, it is my duty to ensure that all members of our department are committed to preserving the integrity of our police department in all aspects of our duties. The foundation of our department is built on the personal integrity and discipline of each member and displayed by their actions. To ensure that all members of the Green Cove Springs Police Department hold fast to this belief, we have instituted a citizen complaint process, in which we will fully examine those instances where a member's action is called into question. The complaint process is an integral part of maintaining integrity and discipline and is a direct reflection of our continuing commitment to excellence. Should you need to make a complaint, you can be assured your concerns will be treated with respect.
The Green Cove Springs Police Department, in accordance with its rules, policies and procedures, will investigate all complaints made against the Department or its members. Complaints should be legitimate in nature, and if proven false, members have the right to sue for punitive/slanderous damages stemming from false allegations.
The Complaint Process
All complaints will be accepted by this department no matter how the complaint is received and no matter who the complainant might be. The Department does provide official complaint forms to whoever may request one, but a form is not necessary to file a complaint. Anyone wishing to speak to an officer's supervisor can call our communications center, or come into the police station, to make the request. All complaints will be reviewed by the Chief of Police.
The Purposes for Internal Investigations
- Protect the public
- Protect the Department
- Protect the member
- Identify and correct procedural problems
- Identify and remove personnel who are unfit to serve our citizens
The Chief of Police will review the completed investigation and determine which category describes the findings:
- Sustained - Allegations supported by sufficient evidence to justify a reasonable conclusion that the action(s) occurred and were violations.
- Not Sustained - Insufficient evidence available to prove or dispute allegations. The allegation(s) appeared to have merit, however, there was insufficient evidence to either prove or disprove the allegation(s).
- Exonerated - Alleged action(s) occurred but were justified, lawful, and proper. Employee acted in compliance with departmental rules and regulations and/or policy and procedures.
- Unfounded - Allegation(s) are false, did not occur, or not supported by facts. The allegation(s) was without merit and did not occur
The complainant will be notified of the investigative results, upon approval by the Chief of Police.
Any questions or concerns may be addressed to the Commander of the Administrative Division.
The Compliment Process
All compliments will be accepted by this department no matter how the compliment is received and no matter who the person reporting the compliment might be. All compliments will be reviewed by the Chief of Police. If you would like to log a compliment on a Green Cove Springs Police Department (GCSPD) member(s) please use the Online Compliment Form.